eSolutions Tech Integrators Service Program
Our Commitment
At eSolutions Tech Integrators, we are dedicated to ensuring your technology systems operate at peak performance, providing reliability, security, and efficiency. Our service program is designed to offer peace of mind and maximize the value of your investment. We offer flexible service plans tailored to meet the unique needs of our clients.
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Key Service Program Components
REMOTE SUPPORT
Quick and efficient troubleshooting and issue resolution via remote access.
ON-SITE SUPPORT
Scheduled maintenance visits and emergency repairs by skilled technicians.
PREVENTATIVE MAINTENANCE
Regular inspections, cleaning, and updates to prevent issues and extend system lifespan
SYSTEM MONITORING
Real-time monitoring of system performance and health (depending on the plan)
SOFTWARE AND FIRMWARE UPADATES
Ensuring systems are up-to-date with the latest features and security patches.
TRAINING AND DOCUMENTATION
Providing resources and training to help clients and their staff use the systems effectively.
INCIDENT REPORTING AND ANALYSIS
Detailed reports on service events and system performance
DEDICATED ACCOUNT MANAGER
Single point of contact for Premium and Custom Support Plan clients
Our Service Process
With the Internet spreading linke wildfire and reaching every part of our daily life, more and more traffic is directed to websites in search for information.
1
Initial Consultation
Discuss client needs and recommend the appropriate service plan
2
Onboarding
Set up monitoring tools, documentation, and client access to support resources
3
Ongoing Support
Provide remote and on-site support as per the service plan
4
Ongoing Support
Provide remote and on-site support as per the service plan
5
Scheduled Maintenance
Conduct regular maintenance visits and system health checks
6
Reporting and Review
Provide regular reports and review service performance with clients.
Service Program Options
We offer several service tiers to cater to various needs and budgets. Each tier includes a range of benefits and support levels
basic
$200
per month
- Remote troubleshooting and support during business hours (Monday-Friday, 9 AM – 5 PM)
- Email and phone support
- Discounted rates for on-site service calls
- Access to online support resources and FAQs
- Annual system health check (remote)
Standard
$500
per month
- All features of the Basic Support Plan
- Extended support hours (Monday-Saturday, 8 AM – 6 PM)
- Priority phone support.
- Two scheduled on-site maintenance visits per year.
- Software and firmware updates (remote).
- Basic system performance reporting.
PREMIUM
$1500
per month
- All features of the Standard Support Plan
- 24/7 emergency support (phone and remote).
- Four scheduled on-site maintenance visits per year
- Advanced system performance monitoring and reporting.
- Priority on-site response times
- Detailed incident reporting and analysis.
- Dedicated account manager.
Custom
CALL
per month
- All features of the Premium Support Plan
- Customized service level agreements (SLAs)
- Tailored support hours and response times
- Specific maintenance schedules and tasks
- Integration with client’s existing IT systems
- On-demand training and documentation
- Consultation and planning for system upgrades or expansions
Profesional Service
Benefits of Our Service Program
eSolutions Tech Integrators helps deliver peace of mind, increased lifespan, improved performance, expert support, and the most cost-effective solution for your business.
